I pride myself in giving my guests the best experience and service, however, if you are not pleased with the outcome of your appointment there is a 7 day window in which to contact me for adjustments to your look.
As an independent stylist, I have to pay for all of the product used, so refunds will not be offered, but I am willing to make any reasonable changes or adjustments to your desired look.
Please understand if we discussed taking multiple sessions to reach your inspiration, this does not constitute an adjustment to your service. If information regarding your hair history was withheld and it affects the outcome of your service this also does not qualify for an adjustment.
Please do not hesitate to reach out, I humbly accept that I am not perfect and sometimes things do not end up as desired. I will gladly adjust any reasonable requests.
If you notice something DURING your appointment, please speak up, I take no offense at all, and have more ability to make changes in the moment so you leave happy from the start! My goal is to make sure you LOVE your hair and your experience in my chair.
If you do not reach out within 7 days of your appointment, or you make changes to your hair at home before reaching out to me, you forfeit your right to an adjustment on your service and will be charged as a new appointment for any changes you would like made.
If you are running late please contact me as soon as possible to let me know.
I reserve a 15-minute grace period, however if you are more than 15-minutes late you will be asked to reschedule or possibly given the option to forego parts of your service. (ie. no haircut, a partial instead of a full-highlight, etc.)
This solely depends on the service you are booked for so please do not count on this being an option.
My guests are scheduled back-to-back, which means if I start one guest late, every guest after that will be seen late, and as a business professional I do my very best to stay on schedule and respect my guests time.
If you are over 15 minutes late, and your appointment services have to be adjusted there will be a $25 late fee added to your appointment. If your appointment has to be rescheduled you will be required to pay 50% of your service before being able to rebook.
I completely understand life happens, and sometimes appointments need to be moved or rescheduled. I do my best to accommodate my guest's schedules, and I ask that you do the same. As the sole owner/stylist my income is based on having guests in my chair, therefore there will be a strict, non-negotiable, cancelation policy in place.
In the event that you need to cancel your appointment, I require a minimum of a 48-hour notice.
This allows me time to potentially fill your previous appointment time with someone on my waitlist.
If a guest cancels their appointment without 48 hours notice, they must pay 50% of the booked appointment. This does not go toward your next appointment, this is a non-refunable cancellation fee and is required before rebooking. If a guest No Shows or cancels on the same day as their appointment, they must pay 100% of the booked appointment before rebooking.
I understand that accidents happen, people get sick and/or emergencies occur. I do my best to accommodate these rare occasions. I value your time, and I ask you do the same. Your card information will be required at booking to ensure the cancelation policy is upheld.
Card information is encrypted and stored to your customer profile to be used in accordance with my no-show/cancellation policy.